Resolve the top intents
Order status, delivery windows, returns policy, hours, and password / OTP flows you define.
Overview
What it does
Tabbly takes inbound support volume, resolves the common questions from your knowledge base, and transfers the rest with a summary so the agent does not ask twice.
Getting started
Ground the agent. Paste FAQs, order APIs, and escalation rules into the Tabbly builder.
Call outcome
From $0.05/min. $0.04/min committed. India from ₹6.80 / min.
Pricing
Pay-as-you-go is $0.05 per minute worldwide ($0.04 on committed volume). India is ₹6.80 per minute PAYG and ₹5.10 from 5,000 minutes. Billing is by the second.
Challenges
Tier-1 is wait time, not expertise
Most inbound volume is order status, store hours, password resets, and “did you get my email.” Humans should not sit in that queue. Tabbly contains the common questions from your knowledge base and transfers the rest with a summary so the agent does not ask twice.
- Hold times spike at night, weekends, and sale events.
- Callers repeat account details after every transfer.
- FAQ bots on the website do not pick up the phone.
- Multilingual support is a separate vendor instead of the same line.
Key Capabilities
Look up live data
Hit your order or account API during the call so the answer is current, not a static FAQ.
Warm-transfer with context
Intent, account id, and a short summary go with the caller. No “let me start over.”
Offer a WhatsApp trail
Tracking links and case numbers on chat so the caller is not stuck on hold for a URL.
Cover overflow and after hours
The published number still answers when the floor is full or closed.
Measure containment
Contained vs transferred vs abandoned, then tighten the script weekly.
Sample Conversation
Sample: customer support. Recorded with a Tabbly agent.
Sample: customer support
Call Workflow
Agent
You’ve reached support. I can check an order, start a return, or connect you to a specialist. What do you need?
Caller
Where is order 48192?
Agent
Shipped yesterday, out for delivery today. I can send the tracking link on WhatsApp, or connect you to a specialist if the address is wrong.
Caller
Send it on WhatsApp.
Agent
Sent. If it does not move by 8pm, call this number again and I will escalate with the same order id.
How It Works
Step 1
Ground the agent
Paste FAQs, order APIs, and escalation rules into the Tabbly builder.
Step 2
Point the DID
Forward your existing support number or issue a Tabbly number.
Step 3
Measure deflection
See contained vs transferred vs abandoned, then tighten the script.
Who This Is For
Ecommerce and D2C support
WISMO and COD questions that currently clog the floor.
SaaS and fintech helpdesks
Tier-1 account FAQs with a transfer to success or risk.
Clinics, campuses, and marketplaces
Hours, status, and routing without a full IVR rebuild.
Expected Outcomes
Shorter queues
Tier-1 contained before a human picks up.
Better transfers
Agents start with intent and account id.
24×7 coverage
Nights and festival spikes without extra shifts.
One number, many languages
50+ languages on the same DID.
Integrations
- Order / ticket / account lookup via API during the live call
- Create or update a ticket with transcript after hangup
- WhatsApp or SMS with tracking links and case ids
- Warm transfer to your existing ACD or phone system
Why Teams Use Tabbly
Most support queues are “where is my order”, password resets, and store hours. Tabbly contains those, then offers WhatsApp follow-up so the caller is not stuck on hold for a tracking number.
When the issue is a refund, medical, or angry VIP, the agent transfers with context. You keep your brand voice; Tabbly keeps the wait time down.
Included with every Tabbly account
No-code agent builder, numbers in 50+ countries, 50+ languages, recordings, transcripts, and per-second billing. See pricing · Trust Center
Pricing
Pay-as-you-go is $0.05 per minute worldwide ($0.04 on committed volume). India is ₹6.80 per minute PAYG and ₹5.10 from 5,000 minutes. Billing is by the second. See pricing
Put Tabbly on your helpline
Free credits on signup. No-code builder. 50+ languages.
Frequently Asked Questions
Will it replace my whole support team?
No. It is built to contain Tier-1 and overflow. Refunds, medical, legal, and angry VIPs should still transfer — you define those rules.
Can it see live order status?
Yes, if you expose an API or webhook. The agent reads the order id from the caller (or ANI match) and speaks the current status.
What about existing IVR trees?
Most teams put Tabbly in front of the legacy IVR or replace the first two levels. Keep specialist queues behind a warm transfer.
How do I add new FAQs?
Paste them in the Tabbly builder or point at a knowledge source. No telephony change required.
Is this only inbound?
Inbound is the default. The same stack can run outbound “your ticket was updated” or “we need one more document” campaigns.
How is it priced?
From $0.05/min PAYG globally. India from ₹6.80/min. Seconds billing, talk time only.
Which support questions can Tabbly resolve?
Most support queues are “where is my order”, password resets, and store hours. Tabbly contains those, then offers WhatsApp follow-up so the caller is not stuck on hold for a tracking number.
When does Tabbly transfer to a human?
When the issue is a refund, medical, or angry VIP, the agent transfers with context. You keep your brand voice; Tabbly keeps the wait time down.
What does the human agent receive on transfer?
Human agents get intent, account id, and transcript.